Login Questions
What should I do if I receive the message, "Invalid email or password," when I attempt to login?
Check to make sure you have entered your email and password correctly. You may use the Forgot Password option if you are unsure about your password. Click or tap Forgot Password and enter your email address, then hit the Send button to receive a password reset email (make sure to check your Spam folder as well as your Inbox). If you are still having issues, submit a Support Ticket.
A common mistake when creating an account is to enter an email address incorrectly. Ex: "bob@gmil.com" instead of "bob@gmail.com". Therefore, when a login is attempted, your email address will not be recognized. If you believe your password is correct and the problem may be with your email address, please submit a Support Ticket.
The Sign In button is unusable on my device, what should I do?
Make sure you have entered your password completely (it must have at least 6 characters). If you are using some form of autofill, try entering your password manually, as password managers can sometimes cause issues with login. If you are still having problems with the Sign In button, submit a Support Ticket.
Payment Questions
Why do I have an email receipt from GymCloud?
GymCloud is the developer of the StrongFirst Training App. If you subscribed through the web, then you will receive an email receipt from our payment processor, Stripe.
I believe I was charged in error, what do I do?
Please contact us immediately by submitting a Support Ticket, we will be happy to assist you as soon as possible.
The premium content I paid for has disappeared, how can this be resolved?
This issue is usually caused by a failed subscription payment. If this is the case, you should have received an email informing you of the reason your payment failed and the next steps you should take. After a successful payment, premium content is usually restored within 24 hours. Contact us if you need more information or assistance.
If you deleted your app account, created a new account, and didn't have your Apple or Google subscription transfer to your new account, you may use the Restore Purchases button on the subscription management page.