Frequently Asked Questions

Make sure you've sent an email invitation to a client, and that they're signing up using the link in that email. If you're still encountering the issue, submit a support ticket.

Try closing the app and reopening it. If they still aren't there, submit a support ticket

Our Payments feature is in development and planned for release in 2020.

Check out the GymCloud Monetization Guide in the Documents section of the mobile app. It should give you some great ideas on how you can increase your income with GymCloud.

Of course! Assign a workout or program to yourself, then access it from My Training Log to start your workout. Your results will appear in the main Calendar and your personal calendar in My Training Log.

Make sure you've assigned exercise properties (sets, reps, weight, etc.) to every exercise in their workout. Even if you don't assign a specific value, the exercise still needs a property for your client to enter a value. If you make these changes to their workout or program template, make sure to un-assign and then re-assign it to them so they have the updated workout.

Workout and Program Templates are templates that you can use with as many clients as you want. When you assign a Workout or Program Template to a client, you are creating a personal copy that you can modify to the client's needs. You can also create a totally unique program or workout for a client by navigating to Clients > {name} > Programs or Workouts, and clicking the Add Program or Add Workout button.

Josh Smith is a demo client for you to use to become familiar with GymCloud. You can assign workouts or programs to him, schedule workouts, enter results, and message him (note: he won’t answer!) to give you some practice using the app.